Frequently Asked Questions

General Community Information

What types of apartments do you offer?
We offer a variety of thoughtfully designed apartment homes, including studio, one-, two-, and three-bedroom floor plans to fit your lifestyle and space needs. 

What lease terms are available?
We offer flexible lease terms ranging from 13 to 18 months, giving you options that work best for your schedule.

Is the community pet-friendly?
Yes! We’re proud to be a pet-friendly community and welcome your furry companions.

What amenities are included?
Our community features a wide range of amenities designed for comfort and convenience, including a resort-style pool, fitness center, grilling stations, clubroom, library, conference rooms, mini market, picnic paseo, dog park, and pickleball court.

Are the apartments furnished or unfurnished?
Our apartment homes are currently offered unfurnished, allowing you to personalize your space and make it your own.

Is renter's insurance required?
Yes, renter’s insurance is required with a minimum of $300,000 in liability coverage to help protect you and your home.

Leasing Process

How do I apply for an apartment?
Getting started is easy! Simply reach out to our leasing team for current availability and pricing, and we’ll guide you through the application process.

How long does the application process take?
The application itself typically takes about 15 minutes to complete. Once submitted, approvals and lease preparation usually take 3–5 business days, depending on how quickly required documents are provided.

Can I apply online?
Absolutely! You can browse available homes, select your preferred floor plan, and complete your application entirely online for your convenience.

Location

Where is the community located?
Our community is conveniently located at 11701 Dionda Lane in Del Valle, TX, offering easy access to nearby Austin destinations.

What schools are nearby?
We are located within the Del Valle Independent School District, including Del Valle Elementary, Middle School, and High School.

How close are you to major employers, shopping, or entertainment?
Our location places you within approximately 20 minutes of major employers like Tesla Gigafactory and Austin-Bergstrom International Airport, as well as popular destinations like Southpark Meadows, Mueller, and Downtown Austin.

Is public transportation accessible?
While there isn’t direct public transportation on-site, a nearby bus stop is a short distance and connects you to routes throughout the Austin area.

Parking & Transportation

Is parking included?
Yes, general parking is included at no cost for residents.

Are there assigned or reserved parking spaces?
We offer reserved parking for a monthly fee.

Is guest parking available?
Yes, we offer optional reserved and covered parking spaces for an additional monthly fee.

Do you offer garages or covered parking?
Yes, guests are welcome to park in any available non-reserved spaces. We offer covered parking and single-car garages.

Maintenance & Support

How do I submit a maintenance request?
Residents can easily submit maintenance requests through the online resident portal and grant permission for our team to enter if needed.

Is emergency maintenance available?
Yes, we offer 24/7 emergency maintenance. Simply call our office number and follow the prompts for immediate assistance.

How quickly are maintenance issues resolved?
Routine maintenance requests are typically completed within 48 hours. Emergency requests are responded to within 1 hour, with resolution times depending on the situation.

Security

What security features does the community offer? 
Our community offers features such as controlled access, fob entry, and overnight courtesy patrol to enhance peace of mind.

Is there controlled access or gated entry?
Yes, our community features gated entry with fob-controlled access.

Are there security cameras on-site?
Yes, security cameras are located in select common areas, including the clubroom.

Move-In & Living

What is the move-in process like?
On move-in day, we’ll welcome you with a brief 15-minute visit to the leasing office to pick up your keys and review helpful tips to ensure a smooth transition into your new home.

Can I transfer units within the community?
Yes, transfers are available with a written 60-day notice, a transfer fee, and a new security deposit.

What is your policy on lease renewals?
Renewal offers are sent approximately 75 days before your lease ends, giving you plenty of time to review your options. If you plan to move out, a written 60-day notice is required.

Technology & Convenience

Is high-speed internet available?
Yes! All homes include high-speed AT&T Fiber internet through WhiteSky-managed equipment, so there’s no need to set up a separate account.

Do you offer online rent payments and resident portals?
Yes, residents have access to an online portal and mobile app for convenient rent payments, maintenance requests, and account management.

Lifestyle & Community

Do you host resident events?
Yes! We host 3–4 resident events each month, creating opportunities to connect, relax, and enjoy the community.

Are there shared spaces like lounges, co-working areas, or fitness centers?
Absolutely. Our 24/7 clubroom includes a spacious lounge, fully equipped fitness center, and library conference rooms perfect for working or studying.

What makes your community unique?
Our community offers a high-end living experience from your first tour through move-in and beyond. With a thoughtfully designed, park-like setting inspired by nearby nature trails, you’ll enjoy a peaceful, elevated lifestyle right at home.